I selected Amazon because they had what I wanted Purolator PL20195 PureONE Oil Filter, Pack of 1 at one of the lowest prices listed on NEXTAG. They called the next day to get some information which I gave and they said everything was good. Five minutes later I got an email saying my order was canceled. I waited until that evening to get a confirmation that it actually had gone through but no acknowledgment came. So, I order Purolator PL20195 PureONE Oil Filter, Pack of 1 from PC Nation which gave me free overnight shipping at 1 cent less.
The next morning I got shipping confirmations from both store and cancellation was impossible. I emailed BD to tell them what happened and that I was returning their Purolator PL20195 PureONE Oil Filter, Pack of 1 and expected a full refund. They received the pkg on 06/03 which was on a Wednesday but said it would be 3-5 days before I received my refund. Sixteen days with my money. You'd think a business would want to go the extra mile to lessen a bad experience but they stuck with their protocol. No "let's make this up to you in some way" Nothing.
OK, it turns out I was wrong. Amazon does care about its customer service. I was contacted by the manager,and not only did he seek out how I'd been affected by the ordeal, but had already taken steps to make things up to me, and invited me to ask for him personally when I made future purchases...and I will.
For sale Purolator PL20195 PureONE Oil Filter, Pack of 1
ninety nine.nine% of all contaminants that go by means of a PureONE oil filter are captured in the media. Even microscopic particles get trapped in PureONE's exceptional Micronic media, conserving your motor from harm.
- Unique Micronic Filtration
- Silicone Anti-Drain Again Valve - Retains oil in the filter for excellent defense at begin-up
- PTFE Treated Sealing Gasket - minimizes friction to help in removal of the filter
- Far more Pleats - Provide much more filter area area to avert oil restriction and adds an additional evaluate of protection
- Gold in shade
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