When I first placed my order they had it in FedEx's hands within just a few hours. The In the Closet was at my door within three days, and I live across the country. They take shipping seriously despite what you may expect for it being free. The item I received had a manufacturer's defect. Within 10 minutes of reporting this to their customer service I was sent everything I needed to return the item, including a pre-paid shipping label. Normally with returns they refund you so you can place a new order, however my purchase was during a sale and the price of the item had risen since I'd ordered it, so I asked for a direct exchange instead and without a delay they obliged. On the same day they received my return shipment In the Closet they immediately shipped out the exchange order. I have nothing but good things to say about Amazon.
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